Web help

Web help

Web help is a type of online help delivered through the internet. A well-known example of such a system is [http://www.msdn.com/ MSDN] . This approach, mixing internet and local resources, is also used in Windows XP's Help and Support feature.

File format

Simple web help may consist of a series of web pages, while more sophisticated web help solutions feature a frameset sidebar that provides a table of contents and occasionally search capability, emulating local help resources such as HTML Help.

There are a number of tools that are used to make web help, like RoboHelp, Macrobject Word-2-Web, Help & Manual, chm2web, or [http://www.help-explorer.com/hxserver.php Help Explorer Server] .

Advantages

The advantages of web help solutions are that they permit content to be continually updated and that they sometimes give prospective buyers a deeper preview of products. Web help can be considered as a cross-platform solution since it can be viewed using a regular internet browser, while local online help runs only on a help viewer, and often only on a specific platform.

Disadvantages

The main disadvantage of web help is that it is more cumbersome for the user than purpose-designed help applications, as it may become difficult or impossible to access depending on the user's internet connection. Also, it is difficult to effectively implement context-sensitive help with web help.

ee also

* Online help

External links

* [http://www.knopf.com/resources/help/webhelp.html WebHelp overview and examples]
* [http://www.macrobject.com/en/word-2-web/doc2008/index.htm Example with full-text-search like CHM]


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