Consumer complaint


Consumer complaint
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Consumer is a broad label for any individuals or households that use goods and services generated within the economy. The concept of a consumer is used in different contexts, so that the usage and significance of the term may vary.

Contents

In economics and marketing

Typically when business people and economists talk of consumers they are talking about person as consumer, an aggregated commodity item with little individuality other than that expressed in the buy/not-buy decision. However there is a trend in marketing to individualize the concept. Instead of generating broad demographic profile and psycho graphic profiles of market segments, marketers are engaging in personalized marketing, permission marketing, and mass customization.[1]

There is increasing backlash from the public over use of the label "consumer" rather than "customer", with many finding it offensive and derogatory.[2]

In law and politics

Within law, the notion of consumer is primarily used in relation to consumer protection laws, and the definition of consumer is often restricted to living persons (i.e. not corporations or businesses) and excludes commercial users.[3] A typical legal rationale for protecting the consumer is based on the notion of policing market failures and inefficiencies, such as inequalities of bargaining power between a consumer and a business.[4] As of all potential voters are also consumers, consumer protection takes on a clear political significance.

Concern over the interests of consumers has also spawned much activism, as well as incorporation of consumer education into school curricula. There are also various non-profit publications, such as Consumer Reports and Choice Magazine, dedicated to assist in consumer education and decision making, and Consumer Direct in the UK.

Additionally, the Internet opened a new forum for consumers to submit complaints. Websites such as ConsumerAffairs.com accept and publish complaints. From the consumer's perspective, publishing their complaints on highly visible websites increases the likelihood that the general public will become aware of the consumer's complaint. The Internet and complaints websites have made it possible for individual consumers to hold large corporations accountable in a public forum.

In intelligence studies

Within intelligence studies, it refers to the political staff consuming and requesting intelligence.

See also

Civil procedure in the United States
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In general use, a complaint is an expression of displeasure, such as low quality service at a store, or from a local government, etc. In legal terminology, a complaint is a formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party (the plaintiffs) believes are sufficient to support a claim against another person, persons, entity or entities (the defendants) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief). For example, the Federal Rules of Civil Procedure that govern civil litigation in United States courts provide that a civil action is commenced with the filing or service of a pleading called a complaint. Civil court rules in states that have incorporated the Federal Rules of Civil Procedure use the same term for the same pleading.

In some jurisdictions, specific types of criminal cases may also be commenced by the filing of a complaint, also sometimes called a criminal complaint or felony complaint. All criminal cases are prosecuted in the name of the governmental authority that promulgates criminal statutes and enforces the police power of the state with the goal of seeking criminal sanctions, such as the State (also sometimes called the People) or Crown (in Commonwealth realms). In the United States, the complaint is often associated with misdemeanor criminal charges presented by the prosecutor without the grand jury process. In most U.S. jurisdictions, the charging instrument presented to and authorized by a grand jury is referred to as an indictment.

In many U.S. jurisdictions, a complaint submitted to a court must be accompanied by a Case Information Statement, which sets forth specific key information about the case and the lawyers representing the parties. This allows the judge to make determinations about which deadlines to set for different phases of the case, as it moves through the court system.

In some countries, (for example Australia[5] and the UK[6] and many countries of the European Community), the making of consumer complaints, particularly regarding the sale of financial services, is governed by statute. The statutory authority may require companies to reply to complaints within set time limits, publish written procedures for handling customer dissatisfaction and provide information about arbitration schemes.

References

  1. ^ Cross, Robert G. (1997). Revenue management: hard-core tactics for market domination. Broadway Books. pp. 66–71. ISBN 0-553-06734-6. 
  2. ^ http://mistinthegarden.com/2009/02/04/dont-call-me-a-consumer/
  3. ^ Krohn, Lauren (1995). Consumer protection and the law: a dictionary. ABC-CLIO. ISBN 0-87436-749-2. 
  4. ^ "An Institutional Analysis of Consumer Law". Vanderbilt Journal of Transnational Law. Archived from the original on 2007-03-02. http://web.archive.org/web/20070302211417/http://law.vanderbilt.edu/journals/journal/35-01/overby.htm. Retrieved 2007-01-29. 
  5. ^ "Australian Approved Complaint Services". http://www.fido.gov.au/fido/fido.nsf/byheadline/Financial+services+complaints+schemes?openDocument. 
  6. ^ "Financial Ombudsman - UK". http://www.financial-ombudsman.org.uk/alia. 

See also

References

www.complaintsboard.com.au

Has more complaints by australian consumers

External links


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