Convergys

Convergys Corporation

Type	Public
Traded as	NYSE: CVG
Industry	Customer Management Information Management Outsourcing Consulting Professional Services
Founded	1998 (1998)[citation needed]
Headquarters	Cincinnati, Ohio, United States
Number of locations	68
Key people	Jeffery Fox (President/CEO) Earl C. Shanks (CFO) Julia A. Houston (General Counsel/Corporate Secretary)
Products	Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, etc.
Revenue	2.2 billion USD (2010)
Net income	53.2 million USD (2010)
Employees	~70,000 (2010)
Website	http://www.convergys.com/

Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio that provides solutions in customer management and information management. Customer management solutions include agent assisted, self-service and proactive care solutions tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) solutions and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.

The business has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Costa Rica, South America, Europe, the Middle East, Africa, and Asia.

History

The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.

Convergys sold its Human Resources Management line of business to NorthgateArinso in 2010.

References

External links

• Official website
• Investor Relations
• Convergys - Stock Quote
• Convergys faces largest employment lawsuit in Scottish history
• Convergys, Deloitte face £8m unfair dismissal suit - TelesensKSCL ex-staffers in class action. The Register
• Software giant set to shed jobs in Capital, The Scotsman