Metro Trains Melbourne

Metro Trains Melbourne
Metro Trains Melbourne
Type Subsidiary
Industry Public transport
Founded June 2009
Headquarters Melbourne, Australia
Area served Melbourne, Australia
Key people Andrew Lezala (CEO)
Products Transport services
Owner(s) MTR Corporation (60%),
John Holland Group (20%),
United Group Rail (20%)
Website www.metrotrains.com.au

Metro Trains Melbourne is the current franchise operator of the suburban railway network of Melbourne, Australia. Metro Trains Melbourne is a joint venture led by Hong Kong based MTR Corporation (60%) together with John Holland Group (20%) and United Group Rail (20%).[1]

Metro Trains Melbourne operates a fleet of 381 three-car train sets on 830 kilometres of track. There are sixteen regular service train lines and one special events train line. The train fleet travels over 30 million kilometres and provides more than 228 million customer boardings each year, over 12,000 services each week and carries over 680,000 passengers each weekday. Metro Trains Melbourne is also responsible for 212 train stations and employs a workforce of 3,500 rail professionals including train drivers, mechanical and electrical engineers, network operations specialists and customer service representatives.[2][3]

As a strategy for improving train punctuality, Metro is trialling the re-introduction of platform attendants at some stations. As a train is ready to depart, the platform attendant will blow a whistle and raise a white, illuminated dispatch paddle as an indication to late passengers not to board the train.[4]

Contents

History

Metro Trains Melbourne was selected as the new operator by the State Government of Victoria through its relevant agency, the Director of Public Transport, in June 2009 and replaced the previous operator Connex Melbourne on 30 November 2009.[5] It has an eight-year contract with the option of being extended for a further seven years.[6]

Operations

Fleet

See also: Comeng, Hitachi, Siemens, X'Trapolis, and Sprinter
Metro Trains Melbourne
System map
Melbourne railway network
Locale Melbourne,Victoria, Australia
Dates of operation 2009–
Predecessor Connex Melbourne
Track gauge 5 ft 3 in (1,600 mm)
Headquarters Melbourne

The Metro Trains Melbourne fleet consists of:

The majority of rolling stock is owned by the Victorian Government business enterprise VicTrack.[8] However, Metro Trains Melbourne is ultimately responsible for maintaining the train fleet.

As part of the 2008 Victorian Transport Plan, 38 new 6-car X'Trapolis EMUs have been ordered, with the first of 19 trains that are being built by Alstom in Italy arriving at the Newport Workshops on Monday, 24 August 2009 at approximately 10:00pm.[9] The trains will be assembled at United Group's Ballarat plant, under a state government requirement for a minimum of 40% local content.[10] The new trains will only be used in revenue service on lines already cleared for their operation, with displaced trains on these lines being cascaded to those that miss out.[11] The first two sets (1M-1301T-2M and 3M-1302T-4M) have been delivered and are currently being introduced into mainstream service. The new X'Trapolis fleet have a different seating layout to the original X'Trapolis trains (2-2 instead of 3-2). Concerns from the Union regarding minor technical issues have delayed the entry to service for the trains from late 2009 to early 2010. The Siemens fleet already have a 2-2 seating layout, and as part of the franchise agreement, Metro Trains Melbourne are required to alter the seating layout of the Comeng and original X'Trapolis fleet to 2-2 seating. As part of the plan, the Victorian Government will also be purchasing next generation trains, with 30 per cent more room.[12]

Lines and stations

Main article: List of Melbourne railway stations

Metro Trains Melbourne operates 16 train lines (Alamein, Belgrave, Craigieburn, Cranbourne, Epping (Soon to be South Morang), Frankston, Glen Waverley, Hurstbridge, Lilydale, Pakenham, Sandringham, Stony Point, Sydenham, Upfield, Werribee and Williamstown) and 1 special events train line (Flemington Racecourse) as well as the Melbourne City Loop. They are responsible for the day-to-day operations of 212 stations. Metropolitan train stations include: terminus stations, premium stations manned by staff the entire day who provide extra assistance and information to commuters, and host stations manned only during peak hours.[13]

Ticketing

Main articles: Metcard and myki
Metro Trains Melbourne's livery on a X'Trapolis train
Metro Trains Melbourne's livery on a Siemens train

Metro Trains Melbourne currently utilizes the Metcard ticketing system, alongside the new myki smartcard ticketing system. Metcard and myki are both a time and zone based ticketing system, with validity periods ranging from two-hours to yearly, and two zones covering the Melbourne metropolitan area.

The Metcard ticketing system is being phased-out and is expected to be fully decommissioned in late 2012, leaving myki as the only ticketing system for metropolitan Melbourne.

Fare enforcement

Like the other modes of public transport in Victoria, Metro Trains Melbourne employs public transport Authorised Officers, who are commonly known as ticket inspectors and have the right to exercise coercive powers under the Transport (Compliance and Miscellaneous) Act 1983.[8] The main responsibilities of Authorised Officers are to report ticketing and behavioural offences to the Victorian Department of Transport, they are also required to assist at major events and to provide customer service information.

Authorised Officers are authorised by the Victorian Department of Transport to exercise powers similar to those of police, allowing them to check tickets and perform arrests when aboard vehicles operating under Metlink or when on Department of Transport-owned premises, such as railway stations or train tracks.[14]

Authorised Officers are required to abide by the State Government-established 'Authorised Officer Code of Conduct' and violations of this code are prosecuted. The Code of Conduct states that an Authorised Officer may use discretion when reporting an alleged offender, and must supply their name and work address when asked.[15] If an Authorised Officer believes that a passenger has committed an offence, they have the right to request the offender's name and address after having explained the nature of the alleged offence to the offender. The Authorised Officers also have the right to request proof of the given information if the offender refuses to provide identification or provides false information, Authorised Officers will the contact Victoria Police. Authorised Officers also have the right to detain the offender until the police or further assistance arrives.[16]

Authorised Officers are required to submit a Report of Non Compliance with the details, specific nature and circumstances of the offence to the Department of Transport, who then processes the reports and decide upon any penalties. Any fines levied are payable to the Department, not to Metro Trains Melbourne, however Metro Trains Melbourne receives a small administration fee to cover the costs associated with employing Authorised Officers.[16]

Transition

Metro Trains Melbourne entered into a franchise contract with the relevant Government agency responsible for public transport in Melbourne, namely the Director of Public Transport. Metro Trains Melbourne took over the rail network from French-owned Connex Trains on 30 November 2009 at 3:01am.[17] Some sections of the media criticised it during its first few days of operation, for train cancellations, including a power failure on the Glen Waverley line (due to a damaged pantograph - the mechanical linkage between the train and overhead power lines), and vandalism.[18]

Punctuality

Metro failed to meet Government set targets for punctuality in all of its first 9 months in operation, with almost 1 in 4 trains being late.[19]

Throughout 2011, Metro's performance has continued to improve. In November 2011, Metro announced that they had exceeded performance benchmarks for the fifth consecutive month - the first time this had been achieved since December 2008.[20]

Month Services delivered Punctuality
December 2009 98.9% 87.2%[21]
January 2010 98.3% 86.9%[22]
February 2010 98.8% 83.4%[23]
March 2010 98.6% 80.5%[24]
April 2010 99.4% 84.5%[25]
May 2010 99.0% 82.7%[26]
June 2010 98.7% 82.9%[27]
July 2010 98.6% 85.9%[28]
August 2010 99.1% 87.9%[29]
September 2010 99.2% 88.8%[30]
October 2010 98.7% 87.8%[31]
November 2010 98.9% 87.2%[32]
December 2010 98.9% 88.3%[33]
January 2011 98.9% 89.5%[34]
February 2011 97.8% 85.2%[35]
March 2011 98.9% 83.3%[36]
April 2011 98.3% 76.2%[37]
May 2011 98.8% 82.2%[38]
June 2011 98.7% 88.2%[39]
July 2011 98.7% 91.9%[40]
August 2011 99.0% 90.1%[41]
September 2011 98.6% 89.0%[42]
October 2011 98.86% 89.8%[43]
Target 98.0% 88.0%

[19]

27 July 2010 problems

The Live Service Updates from Metro for the morning of 27 July, showing disruptions on most lines

On 27 July 2010, Metro Trains Melbourne experienced widespread cancellations and delays on most lines across Melbourne, impacting over 400,000 passengers. The disruptions were caused by an electrical fault between Southern Cross and Flinders Street stations. Because most trains run through these stations, the number of trains able to be moved through was severely limited.[44] Problems with the real-time information systems at stations across Melbourne caused further difficulties for commuters. Most services resumed to normal at approximately 12:10pm.[45][46][47] To compensate commuters for the major network disruptions, 30 July 2010 was made a free transport day on all metropolitan trams, trains and buses.[45][47] This was expected to cost upwards of $1 million, a cost which was shared between the state government and Metro.

Legislation and governance

Transport Integration Act

Main article: Transport Integration Act

The prime transport-related statute in Victoria is the Transport Integration Act. The Act establishes the Department of Transport as the integration agency for Victoria's transport system. The Act also establishes and sets the charters of the State agencies charged with providing public transport rail services and managing network access for freight services, namely the Director of Public Transport and V/Line. The Act authorises the Director of Public Transport[48] to enter into contracts for the provision of transport services and this provision is the source of the power for the contract between Metro and the Director. In addition, the Transport Integration Act establishes VicTrack which owns the public rail network and associated infrastructure. VicTrack leases public transport land and infrastructure to the Director of Public Transport who leases it to transport operators such as Metro as well as entering into franchise agreements with the operators for them to run public transport services on behalf of the State.

Rail Safety Act

Main article: Rail Safety Act

The safety of rail transport operations in Melbourne is regulated by the Rail Safety Act 2006 which applies to all commercial passenger operations.[49] The Act establishes a framework containing safety duties for all rail industry participants and requires operators who manage infrastructure and rolling stock to obtain accreditation prior to commencing operations. Accredited operators are also required to have a safety management system to guide their operations. Sanctions applying to the safety scheme established under the Rail Safety Act are contained in the Transport (Compliance and Miscellaneous) Act 1983.[50] The safety regulator for the rail system in Melbourne including trams is the Director, Transport Safety (trading as Transport Safety Victoria) whose office is established under the Transport Integration Act 2010. No blame investigations for rail matters are undertaken by the Chief Investigator, Transport Safety.

Ticketing and conduct

See also: Transport (Compliance and Miscellaneous) Act 1983

Ticketing requirements for trains, trams and buses in Melbourne are mainly contained in the Transport (Ticketing) Regulations 2006[51] and the Victorian Fares and Ticketing Manual.[52] Rules about safe and fair conduct on trains, trams and buses in Melbourne are generally contained in the Transport (Compliance and Miscellaneous) Act 1983[53] and the Transport (Conduct) Regulations 2005.[54]

See also

References

  1. ^ "Damaged train equipment found to be the cause of Glen Waverley disruption". Metro Trains Melbourne. 2 December 2009. http://www.metrotrains.com.au/About-us/News/Damaged-train-equipment-found-to-be-the-cause-of-Glen-Waverley-disruption.html. Retrieved 2 December 2009. [dead link]
  2. ^ "Facts & figures". Department of Transport. 2011-09-20. http://www.transport.vic.gov.au/pt/facts-and-figures/summary. Retrieved 2011-11-16. 
  3. ^ "Metro Trains Melbourne: About Us". Metro Trains Melbourne. http://www.metrotrains.com.au/About-us/Overview.html. Retrieved 14 January 2010. 
  4. ^ "Herald Sun". News Ltd. http://www.heraldsun.com.au/news/metro-bid-to-reinstate-white-flag-on-platforms-is-rejected-by-unions/story-e6frf7jo-1225850688262. Retrieved 27 June 2010. 
  5. ^ Cooper, Mex (25 June 2009). "New train, tram operators for Melbourne". The Age. http://www.theage.com.au/national/new-train-tram-operators-for-melbourne-20090625-cxgx.html. Retrieved 14 January 2010. 
  6. ^ Gardiner, Ashley (1 September 2009). "Melbourne's train system name changes from Connex to Metro". Herald Sun. http://www.news.com.au/heraldsun/story/0,,26011100-2862,00.html. Retrieved 14 January 2010. 
  7. ^ "Facts & figures". Department of Transport. 2011-09-20. http://www.transport.vic.gov.au/pt/facts-and-figures/summary. Retrieved 2011-11-16. 
  8. ^ a b "Department of Transport: Who's who in Victoria's public transport network". Department of Transport, State Government of Victoria, Australia. http://www.transport.vic.gov.au/DOI/Internet/transport.nsf/AllDocs/B324F53A00F987B9CA2571F50007F1BB?OpenDocument. Retrieved 14 January 2010. 
  9. ^ Gardiner, Ashley (25 August 2009). "First of new trains arrives in Melbourne". Herald Sun. http://www.news.com.au/heraldsun/story/0,21985,25979694-2862,00.html. Retrieved 14 January 2010. 
  10. ^ VICSIG: Suburban Trains - X'Trapolis, accessed: 2009-08-12
  11. ^ "Limited run for new Melbourne trains". ABC. 28 July 2009. http://www.abc.net.au/news/stories/2009/07/28/2639013.htm?site=melbourne. Retrieved 14 January 2010. 
  12. ^ "The Victorian Transport Plan: New Trains and Trams". http://www.transport.vic.gov.au/web23/Home.nsf/AllDocs/8237085489F555C3CA257625001B9F5A?OpenDocument. Retrieved 14 January 2010. 
  13. ^ "Facts & figures". Department of Transport. 2011-09-20. http://www.transport.vic.gov.au/pt/facts-and-figures/summary. Retrieved 2011-11-16. 
  14. ^ Department of Infrastructure: Authorised Officers
  15. ^ Department of Infrastructure: Code of Conduct for Authorised Officers
  16. ^ a b Metlink Melbourne: FAQs
  17. ^ "Melbourne train operators Metro cancel more than dozen services". AAP. 30 November 2009. http://www.news.com.au/story/0,27574,26419264-421,00.html. Retrieved 1 December 2009. 
  18. ^ Hunter, Thomas (1 December 2009). "Melbourne's new rail operator Metro hit by major delays". The Age. http://www.theage.com.au/national/melbournes-new-rail-operator-metro-hit-by-major-delays-20091201-k1oi.html. Retrieved 1 December 2009. 
  19. ^ a b Lucas, Clay (31 May 2010). "Metro extends unbroken monthly record". The Age (Melbourne). http://www.theage.com.au/victoria/metro-extends-unbroken-monthly-record--late-again-20100530-wni4.html. Retrieved 1 June 2010. 
  20. ^ "Performance on target, customer satisfaction up - Metro Trains Melbourne". metrotrains.com.au. 2011-11-10. http://www.metrotrains.com.au/About-Us/News/Performance-on-target-customer-satisfaction-up-.html. Retrieved 2011-11-16. 
  21. ^ http://www.metrotrains.com.au/About-us/News/Metro-releases-December-performance-results.html[dead link]
  22. ^ http://www.metrotrains.com.au/About-us/News/Metro-releases-January-performance-results.html[dead link]
  23. ^ "February train performance results and Siemens update - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/February-train-performance-results-and-Siemens-update.html. Retrieved 2010-11-22. 
  24. ^ "March train cancellations remain low, punctuality still to improve - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/March-train-cancellations-remain-low-punctuality-still-to-improve.html. Retrieved 2010-11-22. 
  25. ^ "April best delivery result yet, punctuality improving - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/April-best-delivery-result-yet-punctuality-improving.html. Retrieved 2010-11-22. 
  26. ^ "Metro achieves delivery, misses punctuality in May - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/Metro-achieves-delivery-misses-punctuality-in-May.html. Retrieved 2010-11-22. 
  27. ^ "June cancellations remain low, punctuality improving - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/June-cancellations-remain-low-punctuality-improving.html. Retrieved 2011-03-01. 
  28. ^ "Metro reliability best in six months - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-reliability-best-in-six-months.html. Retrieved 2011-03-01. 
  29. ^ "Metro produces best reliability result yet - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-produces-best-reliability-result-yet.html. Retrieved 2011-03-01. 
  30. ^ "Metro meets September targets, achieves best punctuality yet - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-meets-September-targets-achieves-best-punctuality-yet.html. Retrieved 2011-03-01. 
  31. ^ "Metro meets service delivery target, just misses punctuality - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-meets-service-delivery-target-just-misses-punctuality.html. Retrieved 2011-03-01. 
  32. ^ "Metro meets service delivery target, misses punctuality - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-meets-service-delivery-target-misses-punctuality.html. Retrieved 2011-03-01. 
  33. ^ "Metro meets punctuality, service delivery targets for December - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-meets-punctuality-service-delivery-targets-for-December.html. Retrieved 2011-03-01. 
  34. ^ "Metro exceeds performance targets in January - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-Us/News/Metro-exceeds-performance-targets-in-January.html. Retrieved 2011-03-01. 
  35. ^ "Targets missed in February - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/Targets-missed-in-February.html. Retrieved 2011-03-28. 
  36. ^ "Metro misses punctuality, exceeds service delivery in March - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/Metro-misses-punctuality-exceeds-service-delivery-in-March.html. Retrieved 2011-05-04. 
  37. ^ "New Metro timetable starts Sunday, monthly performance results confirmed - Metro Trains Melbourne". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/New-Metro-timetable-starts-Sunday-monthly-performance-results-confirmed.html. Retrieved 2011-05-04. 
  38. ^ "May Performance Results Confirmed". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/May-performance-results-confirmed.html. Retrieved 2011-06-08. 
  39. ^ "June 2011 performance figures exceed targets". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/June-performance-figures-exceed-targets.html. Retrieved 2011-07-07. 
  40. ^ "Metro achieves best punctuality result in five years". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/Metro-achieves-best-punctuality-result-in-five-years.html. Retrieved 2011-09-12. 
  41. ^ "Metro exceeds targets for third month in a row - Metro Trains Melbourne". metrotrains.com.au. 2011-09-12. http://www.metrotrains.com.au/About-us/News/Metro-exceeds-targets-for-third-month-in-a-row.html. Retrieved 2011-11-16. 
  42. ^ "Metro performance targets exceeded again for September". Metrotrains.com.au. http://www.metrotrains.com.au/About-us/News/Metro-performance-targets-exceeded-again-for-September.html. Retrieved 2011-10-08. 
  43. ^ "Performance on target, customer satisfaction up - Metro Trains Melbourne". metrotrains.com.au. 2011-11-10. http://www.metrotrains.com.au/About-Us/News/Performance-on-target-customer-satisfaction-up-.html. Retrieved 2011-11-16. 
  44. ^ "Tuesday 27 July - Major delays and disruptions". http://www.metrotrains.com.au/About-us/News/Major-Disruptions-Tuesday-Morning.html. 
  45. ^ a b Levy, Lucas, Megan, Clay (27 July 2010). "Frustrated commuters to travel 'free' after Metro rail meltdown". The Age (Melbourne). http://www.theage.com.au/victoria/frustrated-commuters-to-travel-free-after-metro-rail-meltdown-20100727-10sx9.html?autostart=1. Retrieved 27 July 2010. 
  46. ^ Levy, Megan; Lucas, Clay (27 July 2010). "Frustrated commuters to travel 'free' after Metro rail meltdown". The Age (Melbourne). http://www.theage.com.au/victoria/frustrated-commuters-to-travel-free-after-metro-rail-meltdown-20100727-10sx9.html?autostart=1. 
  47. ^ a b McMahon, Stephen (27 July 2010). "Martin Pakula announces day of free travel after Metro train mayhem across Melbourne". Herald Sun. http://www.heraldsun.com.au/news/victoria/power-cut-halts-trains-at-southern-cross-railway-station/story-e6frf7kx-1225897266748. Retrieved 27 July 2010. 
  48. ^ Transport Integration Act, section 68(1)(b).
  49. ^ Official copy of the Rail Safety Act from the Victorian Government legislation web site - http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt3.nsf/DDE300B846EED9C7CA257616000A3571/6D4190C62DE6207FCA257761002C568A/$FILE/06-9a016.pdf
  50. ^ See Part 7 of the Act. Official copy of the Transport (Compliance and Miscellaneous) Act 1983 from the official Victorian Government legislation site - http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt5.nsf/DDE300B846EED9C7CA257616000A3571/7BB774D3E0245B77CA2577CE00030B90/$FILE/83-9921a153.pdf
  51. ^ Transport (Ticketing) Regulations 2006
  52. ^ Victorian Fares and Ticketing Manual - Metlink - Your guide to public transport in Melbourne and Victoria
  53. ^ Victorian Law Today Act
  54. ^ Victorian Law Today Statutory Rule

External links


Preceded by
Connex Melbourne		 Railways in Melbourne
2009-		 Succeeded by
Incumbent
v · d · eMelbourne's public transport - Metlink
Modes and network
Ticketing
Metropolitan rail operators
Metro Trains Melbourne (heavy rail) • KDR Melbourne - Yarra Trams (tram/light rail)
Regional rail operators
V/Line (heavy rail)
Metropolitan and regional bus operators
Planned infrastructure
Melbourne Metro • Regional Rail Link • Proposed Rail Extensions
Authorities

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