Skytrax

Skytrax is a United Kingdom-based consultancy, the public face of Inflight Research Services. [ [http://whois.domaintools.com/airlinequality.com Whois Record for Airlinequality.com (Airline Quality)] ] It conducts research for commercial airlines. It carries out international-traveller surveys to find the best cabin staff, airport, airline, airline lounge, in-flight entertainment, on-board catering, and several other elements of air travel. [cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | id = ISBN 0754647250 | pages = pp. 67–71] [cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best] Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. They also have flight reviews, flight checks, and satisfaction surveys. They are best known for their annual World Airline Awards [ [http://www.worldairlineawards.com/ World Airline Awards] ] and World Airport Awards. [ [http://www.worldairportawards.com/ World Airport Awards] ]

Inflight Research Services' research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.cite web | publisher = United Kingdom Parliament | date = 2000-11-15 | url = http://www.publications.parliament.uk/pa/ld199900/ldselect/ldsctech/121/12110.htm#a99 | title = Select Committee on Science and Technology Fifth Report | accessdate = 2007-11-25]

Awards

Airline of the Year

Airport of the Year

References

External links

* [http://www.airlinequality.com Official Skytrax site]
* [http://www.passengersurveys.com/main/skytrax.htm Description of Skytrax services and expertise]