Service Network


Service Network

A Service Network is a collection of people and information brought together on the internet to provide a specific service or achieve a common business objective. It is an evolving extension of service systems and applies Enterprise 2.0 technologies, also known as enterprise social software, to enable corporations to leverage the advances of the consumer internet for the benefit of business.

A service network is designed to benefit from the wisdom of crowds and a human's natural tendency and desire to share information, collaborate, and self organize into communities of common interests and objectives. In business, the value of collaboration is clearly recognized, but the ability is often hampered by rigid organizational boundaries and fragmented information systems. A service network enables businesses to realize the benefits of mass collaboration despite the constraints of modern organizational structures and systems.

The term "service network" is increasingly being used within the context of service innovation initiatives that span academia, business, and government. Some examples include:
* The University of Cambridge and IBM Corporation use the term "service network" in their recent discussion paper, "Succeeding through Service Innovation" [cite conference | publisher=Cambridge Service Science, Management and Engineering Symposium|url=http://www.ifm.eng.cam.ac.uk/ssme/documents/ssme_discussion_final.pdf| title=Succeeding through Service Innovation|date=2007-7-14] and describe it within the context of service systems networks.
* Ingres Corporation uses the term "service network" as a new paradigm in software service to enable Enterprise 2.0 IT service management. [cite web | url=http://www.ingres.com/services/ingres-service-network.php| title=The Ingres Service Network]
* Openwater Corporation uses the term "service network" to help describe and brand their product offerings and solutions. [cite web | url=http://www.openwaternet.com| title=Openwater Service Networks]

History

The world's economy is shifting rapidly from agriculture and manufacturing to services. When the United States declared independence, 90% of the world's economy was on the farm. [cite web | url=http://www.sse.mtu.edu/sse.html| title=Service Systems Engineering|publisher=Michigan Technological University] Today, the services sector accounts for approximately 80% of the U.S. economy. [cite web | url=http://www.hillaryclinton.com/news/release/view/?id=3656| title=Hillary Clinton's Innovation Agenda] But unlike traditional disciplines like computer science and engineering, innovation and investment directed towards service innovation had historically not kept pace with its growth.

However, in 2007, momentum and investment in service innovation grew dramatically and the creation and evolution of "service networks" began in earnest along with many other service initiatives.

Investments in Service Innovation

Investments in service innovation include, but are not limited to, service networks.
* Business Week magazine, in an article dated, March 29, 2007, cited Service Innovation as the Next Big Thing. [cite web | url=http://www.businessweek.com/innovate/content/mar2007/id20070329_376916.htm?chan=innovation_innovation+%2B+design_service+innovation| title=Service Innovation: The Next Big Thing]
* IBM is investing heavily in Service Science, Management, and Engineering (SSME) as a means to bring academia, industry, and governments to become more focused and systematic about innovation in the services sector.
* Universities are beginning to create degree programs around Service Science. Missouri State University and IBM announced on September 19, 2007, the first Bachelor of Science (BS) degree in IT Service Management in the U.S. [cite web | url=http://www-03.ibm.com/press/us/en/pressrelease/22342.wss| title=Missouri State University Introduces New Degree in IT Service Management]
* High Tech software companies are beginning to roll out next generation service platforms using service networks. [cite web | url=http://www.openwaternet.com| title=Openwater Service Networks]
* Several service consortiums and communities to help drive service innovation across the high technology industry continue to grow. These include the Consortium for Service Innovation as well as the Service, Research & Innovation Community.
* Hillary Clinton's Innovation Agenda [cite web | url=http://www.hillaryclinton.com/news/release/view/?id=3656| title=Service Innovation Initiative - Hillary Clinton's Innovation Agenda] , announced October 10, 2007, includes a Service Innovation Initiative, modeled after the National Nanotechnology Initiative, to help support research and development in services.

Delivery & Usage

Service Networks are typically delivered as an online or hosted solution, also referred to as Software as a Service (SaaS) solutions.

See also

* Enterprise 2.0
* Service System

References

Other Sources

* Andrew McAfee.Enterprise 2.0: The Dawn of Emergent Collaboration (http://www.wikiservice.at/upload/ChristopheDucamp/McAfeeEntrepriseDeux.pdf) MIT Sloan Management Review Spring 2006, Vol.47 No.3
* Don Tapscott. Wikinomics (How Mass Collaboration Changes Everything) Penguin Books Ltd, First Published in 2006 by Portfolio, a member of Penguin Group (USA) Inc.
* Consortium for Service Innovation. The Adaptive Organization Operational Model (http://www.serviceinnovation.org/included/docs/library/programs/ao_opmodel_v1.4.pdf)

External links

* [http://www.ibm.com/university/ssme IBM SSME Website]
* UC Berkeley (USA) [http://isd.ischool.berkeley.edu/ The Information and Service Design Program (service research and instructional program)]


Wikimedia Foundation. 2010.

Look at other dictionaries:

  • Full Service Network — Founded in 1989 by University of Pittsburgh student David E. Schwencke, Full Service Network is a Western Pennsylvania facility based Competitive Local Exchange Carrier (CLEC) providing services which include High Speed Internet and Broadband… …   Wikipedia

  • Collaborative Service Network — A Collaborative Service Network (CSN) is a Layer 7 switching network that supports complex human / computer relationship webs in a service oriented fashion. There are two types of CSN: Edge Controlled and Edge Protected. The former conforms to… …   Wikipedia

  • Secure Service Network — In computer security, a Secure Service Network (SSN) is sometimes referred as DMZ (demilitarized zone), but the term SSN is less ambiguous.Machines offering services should be placed in a network separated from the external and the internal… …   Wikipedia

  • switched service network —    (SSN)    Private line network that utilizes scan and/or CCSA like common control switching …   IT glossary of terms, acronyms and abbreviations

  • Network neutrality — This article is about the general principle of network neutrality. For its specific application to Canada, see Network neutrality in Canada. For its application to the U.S., see Network neutrality in the United States. Network Neutrality Related… …   Wikipedia

  • Network neutrality in the United States — Network Neutrality Related issues and topics Automatic telephone exchange Data discrimination End to end principle Internet Protocol Tiered Internet Bandwidth Throttling …   Wikipedia

  • Network-Centric Service-Oriented Enterprise (NCSOE) — is a new generation enterprise capable of conducting collaboration and management of internal and external information. Using Network Centric Enterprise Services (NCES) , the enterprise can now enforce information and decision superiority in a… …   Wikipedia

  • Network Convergence — refers to the provision of telephone, video and data communication services within a single network. In other words, one pipe is used to deliver all forms of communication services. The process of Network Convergence is primarily driven by… …   Wikipedia

  • Network calculus — is a theoretical framework for analysing performance guarantees in computer networks. As traffic flows through a network it is subject to constraints imposed by the system components, for example: link capacity traffic shapers (leaky buckets)… …   Wikipedia

  • Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …   Wikipedia


Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”

We are using cookies for the best presentation of our site. Continuing to use this site, you agree with this.